Refund & Return Policy

Refund & Return Policy

Last updated: [21/12/2025]

This Refund & Return Policy applies to purchases made on kartland.in, a legitimate ecommerce platform operated by Saxena Enterprises.

If you have any questions, please contact us at support@kartland.in.

1. Return Eligibility

Customers may request a return if:

  • The product received is damaged or defective

  • An incorrect product was delivered

  • The product does not match the description shown at the time of purchase

Return requests must be initiated within 7 days of delivery.

2. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to misuse or improper handling

  • Items returned without original packaging or accessories

  • Products clearly marked as “Non-Returnable” or “Final Sale”

  • Personal care or hygiene items (where applicable)

These exclusions are applied fairly and transparently.

3. How to Request a Return

To initiate a return:

  1. Email support@kartland.in

  2. Mention your Order ID

  3. Share clear photo or video evidence of the issue

Our support team will review your request and respond within 48 business hours.

4. Return Approval & Product Condition

  • Approved returns must be in unused condition unless damaged upon delivery.

  • Return pickup or shipping instructions will be shared after approval.

  • Kartland.in reserves the right to reject returns that do not meet policy criteria.

5. Refund Process

a) Refund Method

  • Refunds are processed to the original payment method.

  • For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit after confirmation.

b) Refund Timeline

  • Refunds are processed within 5–7 business days after receiving and inspecting the returned product.

  • Bank or payment provider processing times may vary.

6. Order Cancellation

  • Orders can be cancelled before dispatch by contacting support@kartland.in.

  • Once shipped, cancellations are not possible and the return process must be followed.

7. Shipping Charges

  • Shipping charges are non-refundable, except in cases where:

    • The product was damaged

    • An incorrect item was delivered

8. Exchanges

  • Exchanges are subject to product availability.

  • If an exchange is not available, an eligible refund will be issued.

9. Damaged or Defective Products

Customers are requested to report damaged or defective items within 48 hours of delivery with proper photo or video proof to ensure faster resolution.

10. Fair Usage & Abuse Prevention

Kartland.in reserves the right to limit or refuse returns in cases of repeated misuse or fraudulent activity.
This does not affect genuine or eligible return requests.

11. Policy Updates

We may update this Refund & Return Policy periodically.
Changes will be reflected on this page with an updated revision date.

12. Contact Information

For return or refund-related queries, contact:

📧 support@kartland.in
🏢 Kartland.in
Operated by Saxena Enterprises
🌐 https://kartland.in